Refund policy
Return & Refund Policy
At London Vibez, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
30-Day Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
-
The item must be unworn, unused, unwashed, and in the same condition that you received it.
-
The item must be in its original packaging with all tags attached.
-
You will need the receipt or proof of purchase.
How to Start a Return
-
Contact our customer support team at info@londonvibez.co.uk with your order number and reason for return.
-
If your return is accepted, we will provide you with instructions on how and where to send your package.
-
Items sent back to us without first requesting a return will not be accepted.
Please note: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@londonvibez.co.uk or call us at +44 208 594 1091 so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved.
-
If approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days.
-
Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Information For any questions regarding returns and refunds, please contact us:
-
Trading Name: London Vibez
-
Email: info@londonvibez.co.uk
-
Phone: +44 208 594 1091
-
Address: Unit 4, 75 River Road, Barking, London IG11 0DR, United Kingdom